FAQs

The Big Event FAQs





In case of any technical issues with registering for The Big Event, please email thebigevent@getvfairs.io.


In case of any technical issues logging in to The Big Event, please email thebigevent@getvfairs.io.


You can reset your password using the ‘Forgot password’ function on the login page, simply enter the email address you registered with. You will then receive a ‘Reset password’ email, which will contain a weblink valid for 1 hour to reset your password.


To get the best experience, we recommend accessing The Big Event on Google Chrome, Microsoft Edge or Firefox browsers. Using Safari as your browser may limit some of the event features. The Big Event does not work on Internet Explorer.

Please ensure that your browser is set to allow pop ups.


The Big Event and all its content is now on demand until 30 September 2021.


There is no physical location for The Big Event. It will be held online, and you can join from the comfort of your home
(thebigevent.motability.co.uk).


Yes, click the ‘Register’ button at the top of this page. When you register, you will also receive an email with the login credentials you will need to access the online event.


Yes, The Big Event is free to attend. You will need to register with an email address to access the event.


Yes, anyone who registers can attend The Big Event, you don’t need to be a Motability customer.


The accessibility features included on the platform are; event navigation, colour contrast, text character size, page narrations and captioned Speaker Sessions. All in compliance with the Web Content Accessibility Guidelines (WCAG).


To login to The Big Event online simple visit (thebigevent.motability.co.uk) and click ‘Login’. You will be required to enter your email address and password that your used to register.

For the best experience we recommend accessing The Big Event on a laptop or home computer. You can also login using a tablet or smart phone but this may restrict some of the event features.


Live chat with exhibitors, Motability Scheme advisors and partners is no longer available. If you have a question, please contact the exhibitor or Scheme partner directly through their website. If you would like to speak to a Motability advisor, please head to motability.co.uk/contact to find out how.


Congratulations to our winner Janine Fletcher, who complete Billy the Bear’s Scavenger Hunt over the live event days.


No, much like our physical events we are unable to process applications at The Big Event. Please visit the Motability website and follow our easy steps for joining the Scheme (motability.co.uk/about/how-to-join).


For more information on who is eligible to join the Scheme, please visit the Motability website (motability.co.uk/about/allowances).


Don’t worry, The Big Event and all its content will be available to access on demand until 30 September 2021. Live chat with exhibitors will not be available, however there will be a ‘Leave a message’ button on each exhibitor booth which you can use to get in touch.


The online version of The Big Event is a dedicated website that will open on Friday 6 August 2021 at 9am and close on Saturday 7 August at 4pm. It will feature virtual exhibit halls with virtual booths. Each booth includes videos, downloadable documents, and product information. Live chat with exhibitors, partners and Scheme advisors will also be available. In case of any technical assistance with accessing the event, please email thebigevent@getvfairs.io.